Legal

Terms and Conditions

These terms apply to all Klikwork services, including training, events, consultancy, subscriptions, and AI implementation projects. Specific clauses apply only to fixed-price implementation projects and are marked accordingly.

1. Definitions

Klikwork BV, based at Assendorperdijk 1, 8012 EG Zwolle, The Netherlands, is registered with the Dutch Chamber of Commerce under number 24388851. Hereafter referred to as “Klikwork.”

2. Prices and payment terms

Payment methods

• In-company training: invoice only.
• Consultancy and implementation: invoice only.
• Klikwork+ and AI Recruitment Engineer subscriptions: Wero/iDeal, credit card, or Bancontact.
• Masterclasses, bootcamps, events, and cohort-driven tracks: invoice, Wero/iDeal, PayPal, credit card, or Bancontact, depending on selected track.

Payment schedules

• In-company training, bootcamp, masterclasses: invoice issued upon confirmation; payment must be received at least 14 days before the training start date.
• Implementation projects (fixed price): 50% at project start, 40% after test environment delivery, 10% upon final acceptance.
• Consultancy (hourly): invoiced monthly in arrears, 14-day payment term.
• Subscriptions: billed at the start of each term; auto-renewed unless cancelled 14 days before the renewal date.

Late payments

Legal interest plus a €75 administrative fee applies to late payments.

3. Cancellation and rescheduling

In-company training

Cancellation or rescheduling must be made by email to training@klikwork.com:

• More than 1 month before: €150 administration and reservation fee.
• Less than 1 month before: 50% of the agreed fee.
• Less than 1 week before: full fee.

Bootcamps, cohorts, and masterclasses

Registration is binding. More than 30 days before the start date: 50% of the fee is due. 30 days or less before the start date: 100% of the fee is due. No refunds will be issued once preparation materials, pre-access, or recordings are made available, or once the program has started. Seat transfers to a colleague are allowed upon written request, subject to approval.

Events

Event tickets are non-refundable. Tickets are transferable to a colleague upon written request at least 7 days before the event, subject to approval.

Klikwork+ and AI Recruitment Engineer

Subscriptions can be cancelled with at least 14 days' notice before the renewal date via training@klikwork.com. Rescheduling of coaching sessions is only possible with 48 hours' notice.

4. IP and confidentiality

All intellectual property rights related to Klikwork's training materials, documentation, code, and automation assets remain the exclusive property of Klikwork.

Materials, slides, templates, recordings, and documents provided during training are for personal, non-commercial internal use only and may not be copied, shared, or distributed without written permission.

Source code, scripts, and AI prompts delivered as part of an implementation remain Klikwork's property until full payment is received. After full payment, the Client receives a non-exclusive, perpetual license to use the materials and deliverables for their internal business operations.

Klikwork retains the right to reuse and adapt general components, templates, and AI logic in other projects. Any misuse may result in legal action under Dutch law.

Each party undertakes to keep confidential all non-public information received from the other party, and not to use it for any purpose other than the performance of the Agreement.

5. Deliverables and acceptance

This section applies only to fixed-price implementation projects. Deliverables are considered accepted 10 business days after delivery, unless the Client reports specific defects in writing within that period. Minor bugs or functional issues will be resolved within 10 working days on a best-effort basis.

Klikwork does not guarantee specific outcomes from AI-based solutions. The Client is responsible for human review and any final decisions based on AI outputs.

6. Use of third-party tools

Klikwork integrates third-party services, including OpenAI, Microsoft Azure, Meta (WhatsApp), and n8n, into its solutions. If the Client provides credentials, API keys, or account access, they must be delivered in a timely manner.

If Klikwork provides temporary access for testing, use is limited to the agreed scope and may incur additional costs. Klikwork is not responsible for pricing changes, outages, or policy restrictions imposed by external providers.

7. Data hosting and privacy

Klikwork prioritizes tools and infrastructure that are EU-hosted or GDPR-compliant, where reasonably possible. Some tools (e.g., OpenAI, Meta) may process data outside the EU. Klikwork limits exposure and configures privacy settings as restrictively as possible.

The Client is responsible for evaluating these tools in accordance with their compliance requirements. Data processing agreements (DPAs) are available for services where Klikwork acts as a processor, as applicable under the GDPR.

8. Liability

Klikwork's liability is limited to the lesser of: (a) the amount paid by the Client for the relevant service, or (b) €25,000.

Klikwork is not liable for:

• Indirect or consequential damages
• Profit loss, reputational harm, or business interruption
• Claims from third parties

The Client agrees to indemnify and hold Klikwork harmless from any claims, damages, or liabilities arising from the use or misuse of Klikwork's services, materials, prompts, workflows, or advice; third-party claims resulting from actions taken based on AI outputs or automation processes; or any breach of applicable laws caused by the Client's implementation or use of delivered solutions. This includes legal costs, fines, and damages, unless caused by proven gross negligence or willful misconduct on the part of Klikwork.

9. Confidentiality

Both parties will treat any non-public information exchanged under this Agreement as confidential. This includes all code, prompts, workflows, and business information. Confidential information may not be shared with third parties or used for purposes outside the scope of the Agreement without written permission.

10. Support

Optional support packages are available. Standard response time is 2 business days. If the Client modifies workflows or code without approval, support coverage lapses.

11. Termination

This section applies only to fixed-price implementation projects. Each party may terminate the Agreement immediately in case of a data breach, misuse of AI tools, or non-payment. All deliverables and work completed up to the termination date remain billable and payable by the Client.

12. Disputes and applicable law

Parties will first seek to resolve disputes amicably. Unresolved disputes will be submitted to the competent court in the Netherlands. Dutch law applies to all agreements and these Terms. All legal proceedings will be conducted in the Dutch language.